You can then connect to another library (we call this the Remote Library). It's shows the contents of 'your library' (we call this the Local Library) in version 4.x. It starts off by reading your current iTunes library. SuperSync basically connects two libraries together. OK, so let me add some background and then I'll jump into the issues. Why, when there are several thousand tracks unsynchronized and I select all remote (or all local) unsynchronized tracks to GET or PUT, does SuperSync show that it plans to GET or PUt only a few dozen tracks? And then won't even transfer those? Why, when each machine shows approximately the same number of synchronized files on the local machine & remote machine, does it then demand a password? If both machines can already see each other, it seems there should be no further need for a password. Why does SuperSync sometimes ask for password over and over and over even when I supply what I believe is the correct password, and then when I give up and click CANCEL, it makes me click CANCEL over and over and over? Why, when SuperSync on one machine shows several thousand unsynchronized files on the remote machine can I not GET them, while I'm able on the other machine to select these local unsynchronized files and PUT them? So, by "banging my head" against the problem off and on for several weeks, I have succeeded in getting about 99.9% of my files on both machines and suspect that the un-synchronized remainder are duplicates that SuperSync rejects. Again, the only successful operation was uni-directional I could not use the GET command from laptop to get files from desktop, but was able to PUt from desktop to laptop. This time I supplied the same password for both machines, a different password than what I use when booting Windows. I decided to un-install SuperSync from both machines, then re-install. I could either PUT files from desktop to laptop, or GET files from desktop onto laptop machine, but I have never been able to arbitrarily use either machine to initiate transfers. When I did have any success in transferring files, it was almost always one-directional. It would continually ask me for password even though I was supplying what I thought was the correct password. SuperSync typically would show only a few dozen tracks in queue even though there were 4,000 unsynchronized. I started it again & got up to about 27,000 but it would go no further. I first tried a few hundred files and since that worked, set SuperSync to work in transferring all. Recently I accidentally corrupted the laptop collection and decided to delete it all and start over again. When I first purchased SuperSync, it initially worked for me to transfer and synchronize my large collection (currently abut 32,000 tracks) between my main desktop machine and a laptop connected to my stereo system. Here is the info that I attempted to post via the SuperSync support system: Your system is NOT working, and I am growing frustrated. I have had no response to any of these numbers. I composed a careful reply (see below) and attempted to post it within the SuperSync tech support frameword, and was told that I could not because I had reached the maximum number of support ticket numbers.
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